Privacy Policy

Effective Date: 13/04/2025

At Ervis, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you use the Ervis mobile application (the «App») and services.

1. Information We Collect

When you use the Ervis App, we collect the following types of information:

Personal Information:

  • When you create an account or request services, we collect information such as your name, email address, phone number, and payment details.

Service Data:

  • Information about the services you request, including the type of service, service provider preferences, and the service history.

Payment Information:

  • When making a payment through the App, we collect payment details such as credit card information and billing addresses.

Location Data:

  • To match you with the right service provider, we collect your location data when you request a service.

Device Information:

  • We collect technical information about your device, including its type, operating system, and unique identifiers to improve the App’s functionality and security.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide services: We use your information to process your service requests, connect you with service providers, and fulfill your orders.
  • To communicate with you: We use your contact information to send you service updates, notifications, and promotional offers (you can opt-out of marketing communications).
  • To improve the App: We use usage data to enhance the features and functionality of the Ervis App.
  • To process payments: Your payment information is used to facilitate billing and transaction processing securely.
  • To comply with legal obligations: We may need to use your information to comply with legal requirements and resolve disputes.

3. Sharing Your Information

We may share your personal information in the following circumstances:

  • Service Providers: We may share your information with service providers who are registered on our platform to fulfill your service requests.
  • Third-Party Partners: We may share information with third-party partners that assist with analytics, marketing, or payment processing.
  • Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena or similar legal process.
  • Business Transfers: If Ervis undergoes a merger, acquisition, or asset sale, your information may be transferred to the new owner.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You may request access to the personal data we hold about you.
  • Correction: You may request that we update or correct any inaccurate or incomplete personal information.
  • Deletion: You can request that we delete your personal information, subject to certain legal obligations.
  • Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in emails or by contacting us directly.

6. Cookies and Tracking Technologies

The Ervis App uses cookies and similar tracking technologies to enhance your user experience and analyze usage patterns. You can adjust your browser settings to block cookies, but doing so may impact your ability to use certain features of the App.

7. Third-Party Links

The Ervis App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

The Ervis App is not intended for users under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any significant changes, we will notify you through the App or via email. Please review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Email: info@ervis.app
Phone: 5491168147143
Address: Libertador 6343 Piso 2 CABA, Buenos Aires, Argentina